We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Bespoke Home Jewels, 216/A-2, Gulmohar Courtyard Opposite, Niti Bagh Gate No. 10 New Delhi - 110049
Our refund and exchange policy is No Refund, Exchange only in case of Damage.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Bespoke Home Jewels reserves the right to refuse return of any merchandise that does not meet the above requirements.
Our products are made from natural materials: colors, patterns, and sizes may vary, and are part of the natural beauty of our designs. They are not considered defects.
If the goods arrive to you broken or damaged, please contact firstname.lastname@example.org within 48 hours of receipt. Photographs are required for all damage claims.
We do not issue credit note. We will be happy to exchange the product at the same or higher value.
Email info@bespokehomejewels with your order number and reason for return. The customer is responsible for the return shipping. Please pack the product securely, in the same way you received it, using sufficient bubble wrap, or bubble bags. Bespoke Home Jewels does not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.